SCADACOM for Pipelines


System Overview

Willowglen’s family of pipeline customers spans the globe. Our systems control the terminals of the world’s largest pipeline companies, to small point operations in some of the world’s most remote locations. Willowglen’s pipeline solutions include our systems for reliably driving your operations, a full line of RTUs, flow computers, and specialized instrumentation.

Willowglen’s host SCADA system, SCADACOM, allows the customer to completely customize the look and feel to specifically match their environment. SCADACOM can be operated in a highly available manner ensuring no downtime. SCADACOM’s historian and database can collect and interpret large amounts of data in real-time.

“Our system consists of 28 pipelines spanning Canada and the United States. Pipeline operations are managed from our main control room, and we also have an Emergency Backup control room. Both control rooms use dual-redundant SCADACOM servers and workstations. We also have a web server to provide secure remote access, historical data servers, and engineering configuration / system development servers. In addition, Willowglen interfaced their software with a third-party pipeline leak detection system, which was very well done. We look forward to continuing our relationship with Willowglen in the years to come.”
– Major Energy Company


  • High performance, multi-tasking, real-time processing
  • Intuitive operator tools: advanced graphics, operator logbook and shift handover summary, automated review and historical playback module
  • An integrated alarm management environment
  • Training simulator and operations emulator
  • Industry-specific applications
  • Distributed computing architecture with expandable capacity and performance
  • Fault tolerant operation
  • Support of leading communications protocols
  • Fail-over and load-balancing between servers
  • Support for multiple control rooms including remote disaster recovery control centers
  • Hierarchical implementation links site, regional and centralized control rooms
  • and more…

System Design – Speed & Reliability

The SCADACOM platform is built around an extremely fast object oriented database engine that is notification-driven to provide quick response and reduced system load. The SCADACOM platform is designed from the ground up as a Fault Tolerant system that goes beyond Dual Redundant to offer N-way redundancy for all services.

Supported Hardware

SCADACOM servers run on Intel and AMD processors and the Red Hat Enterprise Linux operating system. Operator workstations also support a Windows environment, in addition to a secure web interface.

Communication Protocols

SCADACOM supports industry standard protocols such as Modbus and IEC870, as well as many non-standard interfaces. SCADACOM provides excellent logging and debugging for supported protocols, allowing for easier troubleshooting of communications with third party devices. SCADACOM also supports OPC UA connectivity.

Operator Graphics

SCADACOM complies with API 1165 “Recommended Practice for Pipeline SCADA Displays”, Human Factors Principles, and industry best practices. The Operator Displays have the ability to use the advanced features available on today’s video cards. As a result, the schematic displays can display anything from simple grey-scale schematics to more life-like colored 3D textures and advanced animations.

Integrated Alarm Management Environment (IAME)

Top-10-Bad-ActorsSCADACOM provides a firm foundation for implementing and sustaining an effective Alarm Management program that conforms to 49 CFR Part 192 and 195 for Pipeline SCADA, ISA-18.2 Management of Alarm Systems for the Process Industries, and EEMUA-191 Alarm Systems – A Guide to Design, Management and Procurement. In addition, Willowglen has designed IAME by incorporating input from industrial advisory boards and experts in the area of Human Factors Design.

Shift Handover and Risk Reduction Process (SHARRP)

sharrpThe SCADACOM Shift Handover and Risk Reduction Process (SHARRP) is an electronic operator logbook and shift hand-off tool. SHARRP allows for the easy and effective recording of significant information and events which occurred during a shift for hand-off review purposes for the next operator and supervisor, as well as for general historic value and investigation. The module enables users to reduce the risk of human error which can occur during a shift change, by providing an electronic review and capture of the critical information that is typically exchanged between operations teams resulting in a reduction of incidents and improving safety records.

Automated Review Module (ARM)

SCADACOM’s Automated Review Module (ARM) is used to investigate past operational situations and sequence-of events for purposes of continuous improvement or incident review – consistent with the principles of operational excellence. ARM provides a means to record in fine detail all of the data in the SCADA system – and then at a later point step through the information at a rate suitable for review, so that the exact sequence of events can be fully understood. ARM ‘arms’ your organization with information, and provides an easy and effective way to help personnel ‘experience’ and understand past events and actions – in a format that emulates the operators’ working environment.

System Configuration and Programming

SCADACOM comes with a standard set of configuration tools and wizards designed to make it easy to configure the system. Together with the ability to export sections of the database to tools like Excel, it is easy to configure and maintain SCADACOM. SCADACOM’s symbol library ensures a quick start to any project.

Emergency Backup Centers

SCADACOM supports emergency backup center configuration through the Emergency Backup Center Module.

Training Simulator and Operations Emulator (TSOE)

SCADACOM’s Training Simulator and Operations Emulator (TSOE) is an optional package which is used to train SCADA Operators. TSOE provides the means to take operators through standard operations as well as unusual events – providing a safe and effective way to give operators the experience they need, in an environment which is identical to the live system.